Sales Team Lead

Job Summary:

Eye Mantra in Delhi is looking for a dynamic and goal-oriented Sales Team Leader to join our team. In this role, you will oversee a team of sales executives, guiding them to meet and exceed sales goals while promoting our eye care services. Your responsibilities will also include ensuring exceptional customer service and satisfaction. The ideal candidate will bring experience in leading sales teams, a strong background in sales performance, and a talent for building and maintaining client relationships to support business growth.

Key Responsibilities:

Team Leadership & Management:

• Supervise, inspire, and manage a team of sales executives to consistently achieve monthly, quarterly, and yearly sales objectives.
• Organize regular team meetings, deliver coaching sessions, and provide ongoing training to keep the team engaged and equipped for success.
• Evaluate both individual and team performance, offering constructive feedback for continuous improvement.
• Create a motivating and collaborative team culture that balances competition with cooperation.

Sales Strategy & Target Achievement:

• Design and execute effective sales strategies aimed at boosting revenue and expanding market presence.
• Establish clear sales objectives and formulate action plans to achieve them.
• Monitor and interpret key performance indicators and sales data to identify improvement areas and support sustained growth.
• Ensure the sales team actively promotes Eye Mantra’s full range of services—including consultations, surgeries, and vision correction products—to fulfill customer needs and sales targets.

Customer Relationship Management:

• Develop and nurture strong relationships with both prospective and existing customers to enhance satisfaction and loyalty.
• Handle customer inquiries, concerns, and feedback promptly and professionally.
• Ensure patients are well-informed about available treatments and services, offering tailored recommendations to support sales efforts.

Sales Reporting & Analysis:

• Generate and share detailed sales reports with management, highlighting goal progress, performance insights, and market developments.
• Assess competitive strategies and market changes to stay competitive and fine-tune sales plans as needed.
• Apply insights from sales data to implement strategies that enhance team effectiveness.

Collaboration with Other Departments:

• Coordinate closely with marketing, operations, and patient care teams to deliver a smooth customer experience and ensure sales efforts align with overall objectives.
• Work with other departments to resolve operational or service-related issues that may impact sales.
• Engage with the customer care team to ensure timely follow-up and resolution of patient concerns.

Recruitment & Training:

• Support hiring, onboarding, and integration of new sales team members.
• Deliver ongoing training focused on product knowledge, selling skills, customer engagement, and company guidelines.

Requirements:

Education:

• Bachelor’s degree in Business, Marketing, Healthcare Management, or a related discipline. A Master’s degree or professional certifications in sales management would be an added advantage.

Experience:

• 3 to 5 years of hands-on experience in a sales or team leadership position, ideally within the healthcare, medical services, or similar sectors.
• Track record of successfully leading sales teams and consistently achieving or exceeding sales targets.
• Experience in mentoring and guiding team members toward improved performance and goal attainment.

Skills:

• Exceptional leadership and people management abilities with a focus on team motivation and performance.
• Outstanding communication and interpersonal skills to engage effectively with internal teams, patients, and external stakeholders.
• Analytical mindset with the capability to interpret sales data and drive data-informed decisions.
• Strategic thinking skills to design and execute sales plans aligned with organizational objectives.
• Proficient in using CRM platforms, Microsoft Office tools, and sales analytics/reporting software.

Benefits:

• Background in healthcare sales, with a strong preference for experience in optical sales, eye care products, or medical services.
• Multilingual abilities, particularly fluency in Hindi or English, are considered a plus.
• Comprehensive understanding of eye care treatments and products, including their benefits and usage.